Shipping policy

Shipping Policy

Radiance Fragrance

Order Processing & Fulfillment

We work hard to ship orders quickly. Orders are processed Monday through Friday, 9:30 AM – 4:00 PM (EST).
Orders are typically shipped in 1-2 business days after orders are placed.

During holidays, sales events, or unexpected inventory delays, processing times may be slightly extended. If a product becomes unavailable before inventory updates, we will notify you immediately and ship your order as soon as stock is replenished.

Shipping Rates

United States:
Free standard shipping on orders $50+ (before tax & shipping fees).
Orders under $50 will have shipping rates displayed at checkout.
International Shipping:
Available worldwide — rates are calculated at checkout based on destination.
Duties, import taxes, and customs fees are the responsibility of the customer.
We do not ship to freight forwarding or third-party shipping centers.

Delivery Times

U.S. Orders: Typically 3–6 business days from dispatch
International Orders: Delivery times vary by destination and customs clearance

Tracking information will be provided once your order ships.

Damaged or Incorrect Shipments

If your shipment arrives damaged, leaking, or incorrect, please contact us within 3 days of delivery with:

Photos of the issue
Your order number or packing slip

We will resolve the issue as quickly as possible.
Original shipping fees are non-refundable.
Return shipping is covered by Radiance Fragrance only if we made an error or the goods arrived damaged.

Lost or Stolen Packages

Once a shipment is confirmed delivered by the carrier to the address provided at checkout, Radiance Fragrance is not responsible for lost or stolen packages.

If you believe your order was misdelivered or stolen, please file a claim directly with the carrier. We are always happy to help guide you in the process.

Refunds for Shipping Issues

For approved refunds involving shipping-related concerns:

Refunds are issued to the original payment method
Please allow 3–5 business days for funds to appear after processing

If a return is required as part of the resolution, our support team will provide instructions.

Contact Us

For any shipping-related questions or concerns, please reach out to our Customer Support Team:

support@radiancefragrance.com

Policy Updates

Radiance Fragrance may update this Shipping Policy at any time without prior notice. Any revised version will be posted on this page.

By placing an order with Radiance Fragrance, you acknowledge and accept the terms outlined in this policy.